HPE Hawk Support: Difference between revisions

Latest revision as of 12:01, 7 December 2020

or write a mail to rt-platform-hawk@hlrs.de.

Please do not contact individual persons via Email or phone!

Announcements of maintenance schedules, important software version updates, etc. are send to the user mailinglist

@@ Line 1: / Line 1: @@
 == FAQ ==
-We provide a [[HPE_Hawk_FAQ|FAQ]] section which will be extended continuously.
+* We provide a [[HPE_Hawk_FAQ|FAQ]] section which is extended continuously.
+== Support / Feedback ==
+* To contact our support use the '''[https://www.hlrs.de/solutions-services/service-portfolio/trouble-ticket-submission-form/ Online Form]'''
+or write a mail to rt-platform-hawk@hlrs.de.
-== Support / Feedback ==
+Please do '''''not''''' contact individual persons via Email or phone!
-Finally please feel free to contact us.
-* System administration: '''??? (a) hww.hlrs.de'''
-* Report problems through the [http://www.hlrs.de/???/ Trouble Ticket Submission Form]
 == Important informations for HWW users? ==
-* There will be send announcements of maintenance schedules, informations for new software versions etc.
+* Announcements of maintenance schedules, important software version updates, etc. are send to the user mailinglist
-''For direct support, please contact:''
-{| width="80%"
-|- "valign="top"
-| width="40% | '''System Administrators''':<ul>
-# Thomas Beisel
-# Bernd Krischok
-# Uwe Sauter
-</ul>
-| '''User Management'''<ul>
-# Thomas Bönisch
-</ul>
-|
-|- valign="top"
-| '''Software Tools / Development / Parallelisation'''<ul>
-# Jose Gracia
-# Ralf Schneider
-# Christoph Niethammer
-# Bjoern Dick
-</ul>
-| '''Applications'''<ul>
-# Martin Bernreuther
-# Andreas Ruopp
-</ul>
-|}